Effective Date: October 17, 2025
1. Introduction
Welcome to Cultural Synergy (culturalsynergy.life), the professional platform for Dr. Rafael Class II and the Cultural Synergy Framework™. We are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard the information you provide when you visit our website, engage with our content, book consultations, or enroll in our certification courses. Our framework centers on understanding and integrating diverse perspectives, and we extend that same respect and care to your personal data.
2. Information We Collect
We collect information to provide and improve our services. The types of information we collect depend on how you interact with us:
- Information You Provide Directly:
- Contact Information: Name, email address, phone number when you fill out contact forms, subscribe to newsletters, or book services.
- Consultation & Training Information: Details you share during strategic synergy sessions or certification courses. This may include personal experiences, professional challenges, or institutional data necessary for the service. We treat this information with the highest level of confidentiality.
- Payment Information: When purchasing services, payment details are collected and processed directly by our secure third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card information on our servers.
- Information Collected Automatically:
- Log and Usage Data: IP address, browser type, operating system, device information, pages visited, time spent on pages, links clicked, and referral sources. This is collected via standard web server logs and analytics tools.
- Cookies and Similar Technologies: We use cookies (small text files stored on your device) and similar technologies to enhance user experience, analyze website traffic, and understand user preferences. See Section 9 for more details.
3. How We Use Your Information
We use your information only for legitimate purposes, including:
- Providing Services: To schedule and conduct consultations and certification courses, deliver materials, and manage your participation.
- Communication: To respond to your inquiries, send you requested information (like newsletters you subscribe to), provide updates about our services, and manage appointments.
- Service Improvement: To analyze website usage patterns (using aggregated or anonymized data) to understand how our site is used and identify areas for improvement.
- Payment Processing: To facilitate transactions for our services through our third-party payment processors.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Protecting Rights: To protect the rights, property, or safety of Cultural Synergy, Dr. Rafael Class II, our users, or the public as required or permitted by law.
4. How We Share Your Information
Your privacy is paramount. We do not sell your personal information to third parties. We only share information under the following limited circumstances:
- Third-Party Service Providers: We engage trusted third-party companies and individuals to perform functions on our behalf (e.g., website hosting, payment processing [Stripe/PayPal], video conferencing [Zoom], scheduling [Calendly], email marketing [e.g., Mailchimp], website analytics [Google Analytics]). These providers only have access to the personal information needed to perform their functions and are contractually obligated to maintain its confidentiality and security.
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
- Protection of Rights: We may share information if we believe it's necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
- Business Transfers: If Cultural Synergy is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
- With Your Explicit Consent: We may share your information for other purposes not listed here if we obtain your explicit consent beforehand.
5. Data Security
We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
- Encryption: Using SSL/TLS encryption for data transmitted to and from our website.
- Access Controls: Limiting access to personal information to personnel who need it to perform their job functions.
- Secure Hosting: Utilizing reputable hosting providers with strong security protocols.
- Confidentiality Agreements: Ensuring third-party providers adhere to strict data protection standards.
Despite these measures, please be aware that no internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Contact Information (e.g., for newsletters): Retained until you unsubscribe or request deletion.
- Consultation/Training Records: Handled with extreme care. Specific retention periods will be discussed and agreed upon with clients, often involving secure archiving or prompt deletion after service completion, based on client preference and professional standards. Anonymized insights may be retained for framework refinement.
- Usage Data: Generally retained for shorter periods for analytics purposes, except when needed for security or legal obligations.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can request that we correct any inaccurate or incomplete information.
- Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Right to Opt-Out: You can opt out of receiving marketing communications (like newsletters) at any time by using the "unsubscribe" link provided in the emails or by contacting us directly.
- Right to Restrict Processing: Under certain conditions, you may have the right to restrict how we process your personal information.
To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request in accordance with applicable laws.
8. Children's Privacy
Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.
9. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to operate and improve our website. Cookies help us understand user behavior, remember preferences, and ensure site functionality.
- Types of Cookies: Essential (for site operation), Performance/Analytics (to understand usage), Functional (to remember choices).
- Your Choices: Most web browsers allow you to control cookies through their settings preferences. You can typically set your browser to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may affect the functionality of the website.
10. Third-Party Links
Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Dr. Rafael Class II
Cultural Synergy
Email: privacy@culturalsynergy.life